We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Doggie Diva or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Most items can be shipped internationally, please contact us for international shipping rates before you place your order. If you place your international order, we will send you an email with the shipping charges and charge your card. If you paid by PayPal, we can send you a PayPal invoice, on request. If your card is unable to be re-charged, we will need a new card to charge for the shipping, before we can process your order. ALL COLLEGE & NFL ITEMS...please allow 7-10 business days for shipping on all college and NFL items (business days do not include weekends or holidays. At busy times like the start of football season and Christmas, shipping can be longer, sometimes up to 4 weeks (especially personalized college jerseys) depending how backed up the sports manufacturers are at the time. College and NFL items are printed to order and are made in the order they come in. It is helpful if you can wait until the full 10 business days before inquiring about your college/NFL order. If you need your college or NFL item faster, please contact us. We always do our best to rush orders, if we can.
It is Doggie Diva's policy to try and send you a shipping confirmation with a tracking number within 24-48 hours after your order ships, but there are times when we this doesn't happen. Sometimes items ship from manufacturers directly and sometimes the manufacturers do not provide us with the confirmations and tracking. In that case, you would not receive a shipping confirmation. Please call for tracking. At extremely busy times at Doggie Diva, we sometimes get too backed up to send shipping confirmations. If you notice your ship time has come and gone and you have not received a confirmation, please contact us for tracking.
Free shipping items: Returns/Exchanges on free shipping items (anything that is not our fault) will be charged the original shipping costs. Free shipping is always basic, 1st Class Shipping (or Ground of larger items), expediated shipping on free shipping will require the customer paying the difference between free shipping and the expediated shipping of their choosing, which will be billed after the order is completed or we will refund the free shipping if expediated shipping is paid for.