The Doggie Diva Dog Boutique Frequently Asked Questions....
Q: How long has Doggie Diva been in business and online and why should I order from you over other online dog boutiques or big box sites like Amazon or Chewy?
A: Doggie Diva has proudly been online and in business for over 12 years and still going strong. We are a reputable online store that stocks items as well. Camp Doggie Diva is our sister company which boards and train dogs locally at our location here in Wading River, NY. The Doggie Diva Dog Boutique is a well-established dog boutique with tons of great customer reviews. We take pride in bringing you high quality, fun and useful dog products. Unlike many other online retailers, we are not 'fly by night'. It's super important for us to to look, feel, smell, play with, quality check, test, measure, review, etc.. all of our dog products before we sell them to you. We also specialize in providing personalized customer phone, text and email product support, whenever you need it.
Q: Do you have a storefront where I can come and look at your products?
A: We do not have a storefront; we are strictly an online store. But we do board and trains dogs and have an office and warehouse full of dog products and we do allow local customers to come check out and purchase products in person. If you are local to the Long Island/Wading River area, you are free to come see whatever we have in stock or our clearance products, by appointment only.
Q: I don't see a brand or dog product I am looking for; can you get it for me?
A: Possibly! Contact us via email or text and we will do our best to find the item for you and if we can't get it, we may be able to refer you to where you can get it from. We have added many great new dog product lines from your inquires of products we don't have but can get.
Q: Do you sell your product wholesale in addition to retail?
A: No, sorry, right now we are strictly a re-seller/retailer. We do offer bulk discounts on most products on a case by case basis, please text or email us your inquiry.
Q: What if I purchase an item and after a few days, weeks or months I find the item to be defective. Can I get a refund?
A: Just like furniture, mattresses, electronics, etc... Each manufacturer has its own individual warranty policy. If the item is truly a manufacturer defect, please contact as soon as possible and we will work as hard as we can to get you a replacement. After an item has been used we cannot refund. The time frame and replacement process on the defective item depends on each manufacturer. Each defected item is handled on a case by case basis. The fastest way to take care of an issue like this is to text us or email us a picture of the defective item and your order number and we will get it taken care of for you as quickly as possible.
Q: I see people's dogs featured on your website and Instagram page. How can my dog be featured?
A: That's easy. Simply send us a photo of your dog in or using his or her favorite Doggie Diva item or items and he or she will be featured. Please include your dog's name, age and breed. We also feature your dog automatically after you purchase one of our products and submit a review with photo. In both cases your dog will be featured on the home page of our website for a day or two or sometimes a week or two. Also on our Facebook page, Instagram page and sometimes even Pinterest!
Q: How long after I place my order will it be shipped?
A: We sell thousands of products and just like the big box stores, we have many different vendors with many different lead times (processing times). We stock some items at our location in New York, the rest of our items ship from various manufacturers’ warehouses and distributor warehouse, all over the country. Every one of our products has a different lead time/processing time. Each product's lead time is listed on that product's page, right where you add the item to the cart. Then once you check out, you pick your own ship method which determines how long it takes to get to you once the order is fulfilled.
Q: Can you expedite the ship time or the lead time for me?
A: Possibly! Please contact us before placing your order and see if it's possible. The fastest way to get an answer on this question is to text us at 516-384-0977.
Q: The item said it was in stock, but a few days after I placed my order I got notification that my item was on back order. Why did that happen?
A: Because we rely on various warehouses, manufacturers and distributors, we are sometimes at other people's mercy. Sometimes in large warehouse situations, things can sell out over a weekend and we don't know about until Monday yet you ordered from us early Saturday, when the item still showed it was still in stock. Sometimes manufacturer’s discontinue a style or an item and never tell us. We don't find out until they contact us after we try and order something from their inventory. Manufacturer’s in the pet industry are known for constantly changing styles and items.
Q: I placed an order and never got my order confirmation. Then my item arrived but I never got notification that it shipped or the tracking number. Why did this happen?
A: Once in a while various email servers have issues sending and/or receiving information to and from each other and your confirmations can land in your spam folder. If your confirmations are missing, please check in there before contacting us as that is probably where it is.
Q: Does Doggie Diva have phone support? Can I place an order over the phone?
A: Yes, we do have phone support. We do get very busy daily and it's hard for us to answer the phones at times. The best way to contact us if you have an issue with an order is to email us at firstname.lastname@example.org. If you email us on a holiday or on the weekend or after business hours, someone will get back to you as soon as we open the next day. If you want to place a phone order, the best way to contact us is to text us at (516) 384-0977 and see if someone can help you via text or give you a call right back. If you have questions about products on our site, ship times, need something expedited, etc... It’s best to text us for the fastest response. Again, if you text when we are closed, someone will get back to you as soon as they get to the messages the next business days. We do often answer texts off hours if it's something we can answer that doesn't require us to be in front of a computer.
Q: Why was Doggie Diva created?
A: Because we absolutely love and adore dogs and we love putting smiles on their faces and on yours!!!
Customer Care Contact:
Email Us: email@example.com
Text or Call: (516)-384-0977